Conference Booking Terms and Conditions

Cancellation Policy

1 - CHANGES TO THE CONFERENCE, POSTPONEMENT AND CANCELLATIONS

  1. We reserve the right and shall be entitled to make changes to the conference at any time without liability to you, including without limitation in respect of the advertised content, timings on the day, date, format, venue and/or location of the conference or the advertised speakers. We will keep you informed of any such changes from time to time.

  2. We reserve the right and shall be entitled, in our sole discretion, to cancel or postpone the date of the conference. We shall give written notice to you of our decision to cancel or postpone the conference. In the case of our:

    1. postponement of the conference, we will offer you the choice of either:

      1. a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference); or (ii) the opportunity to attend the conference on the new date as varied.

      2. cancellation of the conference, we will offer you a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference).

Refund Policy

2 - POLICY FOR DEALING WITH NON-ATTENDANCE & REFUNDS

  1. Delegates who do not attend without giving notice are liable to forfeit their full Coaching Conference payment.

  2. A summary of tariffs is listed below for those coaches who do not attend.

    1. You don’t attend the course or give less than 10 working days’ notice:

      • No Refund

    2. You don’t attend course but give more than 10 working days’ notice

      • Refund of 50% of the Coaching Conference

    3. You don’t attend course but give more than 30 working days’ notice

      • Refund of 100% of the Coaching Conference

To withdraw yourself from the course or to request a refund please email enquiries@coachcentered.com, clearly stating your Full Name, Date of Birth, Address, Post Code and Phone Number

Conference Delegates Terms & Conditions

1 - INTRODUCTION

  1. The conference is organised and managed by Coach Centered Limited, a company registered in England and Wales

    1. References to “us” means Coach Centered Limited and references to “we” “us” and “our” shall be construed accordingly.

    2. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.

    3. All applications to register for the conference, are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).

    4. You acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.

2 - BOOKINGS

  1. All applications to register for the conference are subject to availability and you making full payment.

  2. Delegate passes issued for use at the conference are valid for named attendee only and, subject to clause 4.2 below, cannot be transferred. You may be asked for photographic ID during the conference. If you are unable to provide identification which matches your delegate pass you may be asked to leave the conference.

3 - PRICES AND PAYMENT

  1. Our prices for attending the conference are set out on the relevant registration booking form. Prices may be subject to change from time to time.

4 - CHANGES TO THE CONFERENCE, POSTPONEMENT AND CANCELLATIONS

  1. We reserve the right and shall be entitled to make changes to the conference at any time without liability to you, including without limitation in respect of the advertised content, timings on the day, date, format, venue and/or location of the conference or the advertised speakers. We will keep you informed of any such changes from time to time.

  2. We reserve the right and shall be entitled, in our sole discretion, to cancel or postpone the date of the conference. We shall give written notice to you of our decision to cancel or postpone the conference. In the case of our:

    1. postponement of the conference, we will offer you the choice of either:

      • a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference); or

      • the opportunity to attend the conference on the new date as varied.

    2. cancellation of the conference, we will offer you a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference).

5 - POLICY FOR DEALING WITH NON-ATTENDANCE & REFUNDS

  1. Delegates who do not attend without giving notice are liable to forfeit their full Coaching Conference payment.

  2. A summary of tariffs is listed below for those coaches who do not attend.

    1. You don’t attend the course or give less than 10 working days’ notice:

      • No Refund

    2. You don’t attend course but give more than 10 working days’ notice

      • Refund of 50% of the Coaching Conference

    3. You don’t attend course but give more than 30 working days’ notice

      • Refund of 100% of the Coaching Conference

To withdraw yourself from the course or to request a refund please email enquiries@coachcentered.com, clearly stating your Full Name, Date of Birth, Address, Post Code and Phone Number

6 - CONTENT

  1. All rights in all presentations, documentation and materials published or otherwise made available as part of the conference (including but not limited to any documentation packs or audio or audio-visual recording of the conference) (“Content”) are owned by us or are included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

    1. upload any Content into any shared system;

    2. include any Content in a database;

    3. include any Content in a website or on any intranet;

    4. transmit, re-circulate or otherwise make available any Content to anyone else;

    5. make any commercial use of the Content whatsoever; or

    6. use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

  2. The Content does not necessarily reflect our views or opinions.

  3. Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

  4. To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.

7 - LIABILITY

  1. Subject to Clause 6.4, our aggregate liability to you, however caused, in respect of all claims (or series of claims) arising out of or in connection with these Terms & Conditions or otherwise in connection with any booking (or requested booking) made by you or otherwise in relation to the conference, shall be limited to the price paid by you in respect of your booking to attend the conference.

  2. Notwithstanding any other provision in these Terms & Conditions, but subject to Clause 6.4, we shall not be liable, in each case however caused for any:

    1. direct or indirect loss of or damage to:

      • (a) profit;

      • (b) revenue;

      • (c) business;

      • (d) contracts;

      • (e) opportunities;

      • (f) data;

      • (g) anticipated savings or interest;

      • (h) reputation;

      • (i) goodwill;

      • (j) use; or

    2. costs of wasted management or staff time; or 

    3. travel, accommodation or other costs and expenses; or 

    4. indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

  3. You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference.

  4. Nothing in this these Terms and Conditions shall limit or exclude either party’s liability for:

    1. death or personal injury caused by that party’s negligence, to the extent prohibited by law;

    2. fraud or fraudulent misrepresentation; or

    3. any other liability which cannot be limited or excluded by applicable law.

  5. We shall not be in breach of these Terms & Conditions for any change to the conference under clause 4.1 or any postponement and/or cancellation of the conference under clause 4.2 of these Terms & Conditions and you acknowledge that the rights in respect of postponement and/or cancellation of the conference under clause 4.2 are your sole rights and you waive all other rights and remedies in respect of any postponement and/cancellation of the conference. For the avoidance of doubt, we shall not be liable to you or any third party for any travel, accommodation or other costs and expenses incurred in connection with any change to the conference under clause 4.1 or any postponement and/or cancellation of the conference under clause 4.2 of these Terms & Conditions.

  6. The parties agree that each of the sub-clauses in clause 7.2 and each of the sub-paragraphs 7.2.1(a) to 7.2.1(j) in sub-clause 7.2.1 constitute separate terms and the introductory wording of clause 7.2 shall be applied to each of them separately. If there is any claim or finding that any such individual sub-clause or sub-paragraph is unenforceable for any reason, such unenforceability shall not affect any other provision within clause 7.2 or otherwise.

  7. The term “however caused” when used or referred to in this clause 7 shall cover all causes and actions giving rise to our liability arising out of or in connection with these Terms & Conditions or the conference:

    • (i) whether arising by reason of any misrepresentation (whether made prior to and/or in these Terms & Conditions), negligence, other tort, breach of statutory duty, repudiation, renunciation or other breach of contract, restitution or otherwise;

    • (ii) whether caused by any total or partial failure or delay of the conference; and

    • (iii) whether deliberate (but not in bad faith) or otherwise, however fundamental the result.

8 - FORCE MAJEURE

  1. We shall not be liable for any hindrance, failure or delay in performing any of our obligations arising out of or in connection with these Terms & Conditions as a result of an event or series of connected events beyond our reasonable control (including, without limitation, acts of God, extreme weather conditions, power failure, floods, lightning, storm, fire, explosion, war, riot, civil commotion, military operations, acts or threats of terrorism, malicious damage, strike action, lock-outs or other industrial action (whether involving our workforce or the workforce of any other party), default of suppliers or sub-contractors, compliance with any law or governmental order, rule regulation or direction, accident, failure or breakdown of plant, machinery, systems or vehicles, or a pandemic, epidemic, civil emergency or other widespread illness) (“Force Majeure Event”).

  2. In the event of a Force Majeure Event, we shall be entitled, without liability, at our sole discretion to vary, perform, suspend performance of, postpone, cancel the conference and/or the contract between us and/or terminate the contract between us subject to these Terms & Conditions on giving written notice to you.

9 - GENERAL

  1. These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings, or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.

  2. You acknowledge that in registering a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.

  3. If any one or more provisions of these Terms & Conditions shall be declared to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions of these Terms & Conditions shall not as a result in any way be affected or impaired. However, if any provisions of these Terms & Conditions shall be adjudged to be void or ineffective but would be adjudged to be valid and effective if part of the wording were deleted or the scope or periods reduced, they shall apply with such modifications as may be necessary to make them valid and effective while adhering as closely as possible to the original intent, period and scope of the provisions and the parties hereby undertake to make such modifications.

  4. These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.

  5. You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

  6. Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.

  7. These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.

10 - PRIVACY POLICY

Coach Centered Limited respects the privacy of every person for whom we have personal data [“data”]. We comply with data protection legislation such as the Data Protection Act 2018 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.

1. What Information do we collect and how is this collected?

We only collect personal information if we have your permission, or we have reasonable commercial reasons for doing this, such as collecting information to process event registrations or to supply you with services. We will only collect the minimum amount of information we need to do these things.

We may collect some of the following data such as name, job title, home post code, email address, birthdate, telephone number, gender. This data may be collected when you order a service or product, use our websites (or a third-party website e.g., to pay for a subscription), post content to our websites, sign up for a newsletter or subscription, on completion of a survey, questionnaire or entry to a competition, or by communication to us by email, phone and by other means.

When you pay us, we will record details of the financial transaction but do not directly store your debit or credit card information. Online payments are made through our websites but are processed securely by a third-party payment provider.

If you use our website, we may record your IP address, registration details and your browsing history such as the pages you have visited within our sites. If you sign up for a newsletter, we may track your response e.g., open a newsletter or click on a link in a newsletter or the pages you visit.

We do not share personal data with third parties for marketing purposes, other than with the direct consent of the individual(s) which may be withdrawn at any time.

2. Cookies

We use cookies to monitor web usage. Cookies are written to the hard drive of a web user; they contain no personal information about the website user and only keep a record of the sites visited and actions on the web site. Some cookies expire after your browser is closed whilst others stay on your hard drive. They are of standard use across many websites. We use them on an aggregated information basis and to assess your areas of interest – they are used to identify the number of unique visitors to a site, to improve further web visits (store preferences, username and your email address so you don’t need to reinput every time you visit) and to improve the user experience for you by, amongst other things, providing content based on your preferences. We use the following categories of cookies on our websites: (1) Strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided. These cookies cannot be disabled (2) Performance cookies. These cookies collect anonymous information on how you use a website. The data stored by these cookies never shows personal details from which your individual identity can be established. Without these cookies we cannot learn how the website is working to make improvements which improves your browsing experience (3) Functionality cookies. These cookies remember choices you make and then can be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.

These browser controls will usually be found in the “options” or “preferences” menu in your toolbar. The “help” portion of the toolbar on most browsers will tell you how to stop or manage cookies. Note that should all cookies be rejected we are unable to match site content appropriate to the preferences given to us by previous visits and you will not be able to fully utilise all of the web site features. For further information on cookies visit aboutcookies.org or the Information Commissioner's webpage on cookies ico.org.uk/for-the-public/online/cookies/.

3. Legal basis for processing data

Different legal bases are used which depend upon the purpose for processing your data.

  • When data is provided when purchasing a product or service under a contract with you, we process your data under contract necessity with the data being needed to fulfil the contract.

  • When you sign up for a newsletter, an event or magazine subscription we process your data under consent

  • When you pay us, or we pay you, we only keep data as long as it is necessary to comply with the law.

4. Use of personal data

We will only use personal information for the purpose it was collected. Should we ever wish to use it for another purpose we will contact you first asking you for your consent. We primarily use data to communicate with you, deliver the service you have requested, to renew a subscription, improve our service, to verify your identity when taking payment or to meet legal, regulatory and compliance requirements.

5. How long do we keep your data for?

Data is not kept any longer than is required for the purposes of the processing or to comply with the law. As we collect data for many different purposes there is not a single retention period for all data. We instead carefully assess the length of time to retain data according to the processing purpose and to comply with our legal obligations. When data is no longer required for the purposes of the processing it is securely removed from our systems.

6. Security & Confidentiality

Coach Centered Limited takes commercially reasonable physical, technical, and administrative measures to protect personal information from theft, misuse or accidental destruction and to keep it confidential. We aim to protect personal information but cannot provide a 100% guarantee of security.

10. Legal information and how to contact us

You have the right to see, erase and correct data we hold, the right to restrict the processing we do, and the right to object to it. If you wish to do any of these things or have any questions about how we use your data, or wish to make a complaint about any privacy issues, please contact Coach Centered Limited at enquiries@coachcentered.com

Requests will be dealt with and responded to within a reasonable period, and no longer than 30 days. If you are not satisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority – details of which are given below:

Information Commissioner’s Office https://ico.org.uk/concerns/ Telephone: +44 303 123 1113